Providing quality, safe care to every patient during every visit is our top priority.

Our staff, both clinical and non-clinical, is fully committed to providing excellent care and a positive patient experience. We are on the cutting-edge of all best practices and participate in all national endeavors that promote quality and patient safety. Our goal is to ensure the best possible care and results for our patients.

You will experience our commitment to quality in:

  • Our expert physicians and our caring and compassionate nursing staff.
  • Our technology, facilities and patient environment.
  • The programs and services we offer to the community.
  • The way we communicate with our patients and families.

In independent patient satisfaction surveys, Milford Hospital ranks among the best hospitals in the state.

Patient Safety

When you're a patient at Milford Hospital you can expect quality, safe care. Milford Hospital's Clincical Practice and Patient Safety Committees meet monthly to discuss and evaluate ways to enhance the care of our patients. These interdisciplinary teams focus on matters such as fall prevention, proper patient identification, medication management, and various others.

As a result of our commitment to patient safety, we continually identify, update and review our protocols and procedures. The following are just a few examples of the best practice initiatives that have been implemented to achieve optimal patient safety:

Time Out Before Surgery

Before any surgery begins, the entire surgical team takes a "timeout" to review several items including: verifying your name, the procedure to be performed, any allergies you may have, and the correct side or site of surgery.

Skin Care Collaborative

Pressure ulcers, sometimes called "bed sores", are a skin injury usually associated with unrelieved pressure that damages the skin. They can be a serious problem leading to pain, longer stays in the hospital and slower recovery from health problems. Anyone who must stay in a bed, chair, or wheelchair because of illness or injury is at risk for getting pressure ulcers.

Milford Hospital has been the statewide leader in developing specific protocols to help prevent the occurrence of bed sores. All patients are evaluated for their risk of skin breakdown on hospital admission and continuously throughout the day. For patients whose mobility is compromised, nurses reposition the patient every two hours. Staff may also use special cushions, creams and products to maintain the skin's condition. An Advanced Practice Registered Nurse, who specializes in skin care, is also available to evaluate any concerns with a patient's skin.

Minimize Fall Risk

Many hospitalized patients are at risk for falling. This may be because of their age, their physical condition, or the type of medications they are taking. Milford Hospital identifies at-risk fall patients through a safety screening performed on admission. Patients are then designated by color coded slippers and identifiers that are affixed to their hospital room door.

Rapid Response Team

The Milford Hospital Rapid Response Team is available to assist patients, families, visitors, and staff when emergency assistance is needed in any area of the hospital. This specialized team of clinical staff includes: nurse managers, physicians and respiratory therapists. If a patient's condition changes or deteriorates rapidly, the Rapid Response Team will respond immediately to provide the necessary assessment and treatment.